We have too much experience with the real world to guarantee 100% uptime. What we do guarantee is that our cloud hosting system features maximum redundancy and that we will deal with problems with extreme swiftness and expertise.
As an additional assurance for our customers, we have a 99.9% uptime guarantee (exclusive of maintenance). This is a firm guarantee: we measure your VPS server’s uptime from multiple points outside of our routers. In the unlikely event that this guarantee is not met, you will receive a refund for one month’s worth of virtual server fees and a clear explanation of the issue and the corrective measures taken. In practice, actual uptime rates for our VPSs hardly ever stray from the magic 100%.