Where can I send my questions at TransIP?
You will find the answers to the most frequently asked questions in the extensive TransIP Knowledge Base. If you can't solve it, switch to our specialists via the TransIP control panel.
How quickly will I receive an answer to my question at TransIP?
On weekdays, our support team is available between 9:00 and 0:00. You will receive an answer to your question within an hour. Our support team is available between 11:00 and 19:00 on weekends and public holidays during which we strive to answer your message within 90 minutes.
Does TransIP have telephone support?
We firmly believe that a person does not want to be dependent on a help desk. That is why we have an extensive knowledge base with manuals and solutions for common problems which are expanded daily. If your solution is not listed, our support team is ready for you via the control panel.
The TransIP support team cannot be reached by telephone. The reason for this is is that we cannot verify your identity by telephone. This is possible via the secure control panel. In addition, we do not have access to your services, which makes it more convenient to send any possible steps via text message. That way, you can also use the messages as a reference if a problem should unexpectedly return.
How does communication work in case of malfunctions?
We monitor our network 24 hours a day, 365 days a year. If services are unavailable, there is always an employee available on standby who will be notified immediately via our monitoring system. These will then be resolved as quickly as possible. If your VPS becomes unreachable for more than 1 minute due to an incident, we will send you an email within 10 minutes in which you are referred to the status page of this incident. We will keep you informed of developments on this page.