The purpose of this SLA is to lay down in a transparent and clear way the service arrangements and obligations, like performance levels, availability guarantees and maintenance windows, in respect of the service that CloudVPS provides to the customer. The technical description of the service is laid down in the accompanying service description. A service description contains the exact scope and details of the service concerned.
Service Level Agreement Classic VPS
You can download a copy of the Service Level Agreement for Classic VPSs here.
Service Level Agreement NextVPS & OpenStack
We have a specific Service Level Agreement for NextVPS and OpenStack. You can download a copy here.