CloudVPS Service Level Agreement
CloudVPS Service Level Agreement

Service Level Agreement

The purpose of this SLA is to lay down in a transparent and clear way the service arrangements and obligations, like performance levels, availability guarantees and maintenance windows, in respect of the service that CloudVPS provides to the customer. The technical description of the service is laid down in the accompanying service description. A service description contains the exact scope and details of the service concerned.

Service Level Agreement Classic VPS

You can download a copy of the Service Level Agreement for Classic VPSs here.

Service Level Agreement NextVPS & OpenStack

We have a specific Service Level Agreement for NextVPS and OpenStack. You can download a copy here.